Community Engagement Administration Worker

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Job Description

Post:	Community Engagement Administration Worker
Location:	Better Finglas ABC Programme, St. Malachy’s MNS, St. Helena’s Road, Finglas, Dublin 11
Responsible to:	Project Leader
Works with:	Better Finglas ABC Consortium, Steering Group, Project Team, Service Users, Partner Agencies, Funders and Barnardos Staff and Managers at Local, Regional and National level.

        

Job Purpose

• To actively promote and support the engagement of community members to the Better Finglas project and its services.
• To support external communications for the project including written, print and social media, alongside co-ordinating interagency events which highlight and promote the work of Better Finglas.
• To provide an efficient and flexible administrative support service to the Better Finglas ABC Programme which includes working alongside the Parenting Support Mentor to oversee the programme enquiries admin hub and the evaluation activities of the project.

Core Job Requirements

• To assist in the collection, collation, data entry, coding, and analysis of data for a variety of programmes/interventions delivered by the project.
• To work alongside the Parenting Support Mentor to support the Better Finglas Team and locally trained practitioners in providing training on the use and collection of standardised outcome measures.
• To support the Better Finglas Team in the development and maintenance of reporting templates for area and national reports.
• To liaise with key stakeholders including; Better Finglas Steering Group, Networks and Forums, Funders, other departments within Barnardos, and any other statutory, community and voluntary bodies in relation to the ABC evaluation and communication activities.
• Develop opportunities to promote the role of the Better Finglas initiative through local print and online, with a focus on programme recruitment, promotion and information sharing within the community.
• Co-ordinate and support the management of the Better Finglas Programmes admin hub and deal effectively and efficiently with any enquiries/referrals to the project.
• To work with the Parenting Support Mentor to develop the Parenting Programmes Calendar for the Finglas and Cabra Communities in response to the enquiries received via the Admin Hub.
• To provide admin support and/or participate in groups with a variety of stakeholders such as our Working Groups, Learning Networks, Forums and Family Fun Days.
• Support and maintain the project’s Social Media Platforms (Website, Facebook, Instagram, and newsletter) ensuring they are updated on a regular basis in collaboration with the project administrator.
• To provide administrative support to the service utilising relevant IT packages, ensuring documents are presented and formatted to a high standard.
• To take responsibility for information recording and publicity/communications around all public awareness raising sessions and events.
• Develop new initiatives that support community engagement and creatively engage with the Project Leader and the wider team to formulate innovative ways to promote the Better Finglas Services.
• To gather information, statistics and prepare reports as required, including administration and maintenance of databases as appropriate to the role.
• To supervise students and volunteers where necessary and to ensure they are aware of all Barnardos policies and compile placement reports as appropriate.

Requirements specific to the post

• To adopt an anti-bias approach within the Better Finglas ABC Programme.
• To ensure confidentiality is adhered to at all times in relation to information on children, families, staff and all other matters within the project.
• To produce and disseminate any necessary programme publicity materials and information to key stakeholders, on both a regular and planned individual response basis.
• To support the delivery of the Better Finglas Online Book Club in collaboration with the Early Years Mentor, via our Facebook Page.
• To support the interagency strand of Better Finglas with a focus on programme promotion and information sharing within the community, particularly supporting community interagency events such as Family Fun Days.
• Facilitating referral pathways (within the context of the National Service Delivery Framework and the Child and Family Agency) to other services.
• To identify and document to the line manager any unmet needs of children/young people/carers/families within the service and to participate in the advocacy work of the Organisation.
• To represent Barnardos and Better Finglas as appropriate at local/regional or national level, this may involve media and advocacy work.
• To participate in the development of the programme through presentations, promoting the programme, etc.
• Ability to work closely with vulnerable families and have an understanding of the issues of marginalisation.
• Ability to deal effectively with a wide variety of organisational personnel, community stakeholders and other outside individuals/organisations.
• To respond in an efficient, friendly and appropriate manner to all communications with the Better Finglas programme, i.e., e-mail, telephone, online or in person.

 

Requirements of all Barnardos staff

• Commitment to the purpose of Barnardos and to work within the values, policies and procedures of the organisation and in the context of current legislation and regulations.
• To participate in regular supervision with your line manager.
• To actively participate in team and staff meetings and service reviews/ evaluations and to contribute to the development of policy and practice with your area of work and within Barnardos as a whole.
• To report any area of concern to your line manager in a timely manner.
• To show reasonable flexibility in relation to hours of attendance to meet the needs of the work. Work during unsocial hours may be required.
• Have a flexible approach to the work in response to organisational change, development and review of best practice.
• Participate in and engage with a performance management programme.
• Identify training needs with your line manager and participate in training opportunities appropriate to the role.
• To be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your line manager or local Health and Safety Officer.
• To be vigilant to any concerns regarding the protection and welfare of children and to bring them to the attention of the Barnardos Designated Person in a timely manner, in keeping with the Barnardos Child Protection policies.
• To participate in the efficient flow of information within the organisation by sharing and seeking information as appropriate.
• To undertake other duties as may be requested by the line manager from time to time.
• To undertake your work in a manner that is friendly, flexible and informal.

Note: This Job Description will be reviewed and updated in line with the needs of the work.

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Person Specification

Personal attributes

• Excellent verbal and written communication skills with good interpersonal skills appropriate for representing the programme to both parents and professionals.
• Ability to build good relations, liaise effectively, and work cooperatively with other service providers in the community.
• Awareness of confidentiality and the ability to deal with sensitive queries.
• A team player, highly motivated and well organised.
• Ability to work autonomously, act on own initiative and consult where appropriate.
• Energetic, confident and pro-active.
• Ability to analyse and synthesise information.
• Ability to prioritise competing demands demonstrating flexibility and adaptability.
• Commitment to the delivery of high quality services to children and families.

Experience

• Minimum of two years’ directly relevant experience essential.
• Knowledge/awareness of the impact of discrimination on minority groups and marginalised families is essential.
• Awareness of and/or an interest in understanding the impact of trauma on children and the importance of working in a trauma informed way is essential.
• Experience of monitoring and updating a website and other social media such as Facebook, Instagram, newsletters, etc. is essential.
• Experience of working in schools or in a community, setting with children and families is an advantage.
• Knowledge and understanding of community development principles and practices is desirable.
• Competence in mixed research methods and data analysis skills are highly desirable.

Qualifications

• Junior Cert or equivalent minimum level of education. A working ability in IT systems is essential.
• A relevant 3^rd level qualification is highly desirable, such as:
• Early Childhood Care and Education
• Social Care/Social Work
• Community Development/Youth Work
• Communications/Research

Please Note:

The post-holder is initially assigned to work in the Better Finglas ABC Project, Dublin 11, but may be required in the future to work in other locations in the Dublin area in line with organisational needs.

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