Donor Marketing Lead, Dublin 8

Christchurch Square, Dublin 8

General Information

What does the Fundraising Department do?

Barnardos fundraising department is responsible for raising voluntary income to support Barnardos services in Ireland in the following ways:

  • Individuals
  • Campaigns and Events
  • Corporate Fundraising
  • Major Gift
  • Trust and Foundations
  • Legacies

What will the Donor Marketing Lead do?

This post focuses on managing Barnardos’ direct marketing fundraising appeals and database activities and enhancing the donor communications experience with Barnardos. This role also has a strong focus on implementing a new, effective donor care strategy and ensuring impeccable donor care to all Barnardos supporters.

The Donor Marketing Lead plays a lead role in the development and implementation of the strategic fundraising plan to raise voluntary income to support Barnardos’ work with children and families. The role has a particular focus on new donor acquisition with existing donor development and communications and is target driven.

You will take ownership and work with the National Fundraising Manager to work towards increasing funds from all individual fundraising areas to agreed targets by 2021 (in line with our new fundraising strategy).


Job Description

Post:      Donor Marketing Lead
Location:  National Office, Dublin 8
Responsible to:  National Fundraising Manager
Works with: Donor Marketing Team, National Fundraising Manager, Director of Fundraising & Retail and theFundraising Team

 

Job Purpose

This post focuses on managing Barnardos’ direct marketing fundraising appeals and database activities and enhancing the donor communications experience with Barnardos. This role also has a strong focus on implementing a new, effective donor care strategy and ensuring impeccable donor care to all Barnardos supporters.

The Donor Marketing Lead plays a lead role in the development and implementation of the strategic fundraising plan to raise voluntary income to support Barnardos’ work with children and families. The role has a particular focus on new donor acquisition with existing donor development and communications and is target driven.

You will take ownership and work with the National Fundraising Manager to work towards increasing funds from all individual fundraising areas to agreed targets by 2021 (in line with our new fundraising strategy).

Core Job Requirements

  • To plan, develop, project-manage and implement direct marketing campaigns and appeals to the donor database in consultation with the National Fundraising Manager. This will include all direct mail, digital, cold mailings, inserts & any integrated campaigns Barnardos develops as part of its strategic goals.
  • Work with the National Fundraising Manager to focus on growth within the Donor Marketing department, increasing voluntary income streams through all areas, with a particular focus on new acquisition leads and targeted marketing and fundraising appeals.
  • To develop database reports to track and monitor key performance metrics including response rates, average gift, etc.
  • Evaluate campaigns and provision of Raisers Edge (CRM) reports to National Fundraising Manager.
  • Work collaboratively with the Data Executive to conduct analysis and segmentation of data for each campaign/appeal to deliver optimum results.
  • Implementation of communications strategy to develop donors on the donor journey and ensuring that the Donor Membership club ‘Barnardos Friendly Giants’ is managed by the supporter care assistant effectively to ensure high retention rates.
  • Working with Donor Marketing Executive to maximise the donor lifecycle through targeted and effective donor care.
  • Manage the Telemarketing Executive to ensure all outbound telemarketing activity is planned and executed in the most effective manner.
  • Manage the day to day activity of the Donor Marketing Team including direct line management of the; Donor Marketing Executive, Telemarketing Executive, Donor Care Assistant and the Data Executive. This includes annual appraisals and any other HR responsibilities.
  • Manage relationships with external agencies to ensure best practice donor communications, and to ensure delivery of the agreed work on time and within budget.
  • Liaise with Barnardos’ Children’s Services, Advocacy and Communication Teams to acquire information and content for use in donor communication materials.
  • Work with the Communication Team and the external Digital Consultant (when required) to ensure the Digital Marketing strategy is rolled out effectively for fundraising.
  • Deliver activities on time, to target and within budget.
  • Research and stay connected with activity and changes within the charity sector and circulate relevant information.
  • Ensure the information held by the Fundraising Department is compliant with Data Protection legislation and guidance. Keep abreast of developments and make recommendations for improvements. Liaise with the organisation’s Data Protection Executive in respect of this. Conduct relevant audits for fundraising and checks as required.
  • Assist the Donor Care Assistant to manage complex donor queries and responses and provide administration support in busy times as required.

Requirements of all Barnardos staff

  • Commitment to the purpose of the Finglas West FRC and Barnardos, and to work within the values, policies and procedures of the organisation and in the context of current legislation and regulations.
  • To participate in regular supervision with your line manager.
  • To actively participate in team and staff meetings and service reviews/evaluations and to contribute to the development of policy and practice with your area of work and within Barnardos as a whole.
  • To report any area of concern to your line manager in a timely manner.
  • To show reasonable flexibility in relation to hours of attendance to meet the needs of the work. Work during unsocial hours may be required.
  • Have a flexible approach to the work in response to organisational change, development and review of best practice.
  • Participate in and engage with a performance management programme.
  • Identify training needs with your line manager and participate in training opportunities appropriate to the role
  • To be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your line manager or local Health and Safety Officer.
  • To be vigilant to any concerns regarding the protection and welfare of children and to bring them to the attention of the Barnardos Designated Person in a timely manner, in keeping with the Barnardos Child Protection policies.
  • To participate in the efficient flow of information within the organisation both internally and externally by sharing and seeking information as appropriate
  • To undertake other duties as may be requested by the line manager from time to time.
  • To undertake your work in a manner that is friendly, flexible and informal.

 

Note: This Job Description will be reviewed and updated in line with the needs of the work.


Person Specification

Personal Attributes

  • Flexibility, innovation and initiative.
  • Good database marketing knowledge.
  • Good knowledge of marketing techniques.
  • Excellent communication and presentation skills, verbal, written and face to face.
  • Excellent project management and planning skills.
  • Excellent organisational and administrative skills.
  • The ability to juggle a wide range of activities, prioritise own workload and meet deadlines.
  • Excellent computer skills and working experience in Word, Excel, PowerPoint, Outlook and database packages (Raisers Edge preferable but not essential)
  • Ability to manage and motivate a team to reach the targets and goals.

Experience

  • 3 years’ experience in a fundraising/marketing/customer service environment.
  • Experience co-ordinating direct marketing appeals.
  • Experience of leading and managing a team.
  • Excellent computer skills and working experience in Word, Excel, PowerPoint, Outlook and database packages (Raisers Edge preferable but not essential).

Qualifications

  • Relevant third level qualification, e.g. marketing, desirable but not essential or relevant experience gained either in the corporate or voluntary sector.

The postholder is initially assigned to work in the National Office, Dublin 8 but may be required in the future to work in other project(s) in the Dublin area in line with organisational needs.

 


Application Procedure

Applicants must complete this application form and submit it through our website before the closing date.

Applicants may also attach a CV or other supplementary information in respect of our application.

Attaching a CV alone will result in the applicant not being considered for shortlisting.

Shortlisting will apply

Candidates who are moved to the 2nd stage of our Recruitment process are required to complete a medical questionnaire and the E-Vetting process. References will be taken up at this stage.

All documentation received by Barnardos in relation to job applications  will be processed in accordance with the Data Protection Acts, 1988 and 2003. The information will only be used by Barnardos  in the processing of job applications and for ongoing administrative purposes with job candidates.  To make a request under the Data Protection Acts, please submit a request in writing to: Data Protection Executive, Barnardos  National Office,  Christchurch Square, Dublin 8 or email dataprotection@barnardos.ie