Donor Marketing Telefundraiser - Dublin 8.

General Information

What does the Fundraising Department do?

Barnardos fundraising department is responsible for raising voluntary income to support Barnardos services in Ireland in the following ways:

• Individuals
• Campaigns and Events
• Corporate Fundraising
• Major Gift
• Trust and Foundations
• Legacies

What will the Donor Marketing Telefundraiser do?

The employee will work as part of the Donor Marketing team responsible for outbound donor marketing and donor care calls. You will also assist on call campaigns to provide support for the Corporate and Events team. You will be required to complete admin/data entry associated with the calls and may also be required to cover inbound calls from time to time.

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Job Description

Post:	Donor Marketing Telefundraiser
Location:	National Office, Dublin 8.
Responsible to:	Donor marketing Executive
Works with:	Donor marketing and Fundraising teams and the public.

 

Job purpose

To work as part of the Donor Marketing team responsible for outbound donor marketing and donor care calls. You will also assist on call campaigns to provide support for the CES team. You will be required to complete admin/data entry associated with the calls and may also be required to cover inbound calls from time to time. You will be required to meet personal performance and campaign targets and deliver outcomes on upgrade, win-back, tax, thank you and goodwill, feedback, Rule5/Principle 4, raffle and conversion campaigns and additional campaigns from time to time.

Core Job Requirements

• To make a specified minimum number of calls each day.
• To deliver phone dialogues in an engaging, friendly manner that contain key elements from scripts/guidelines.
• To achieve set call volume and campaign targets.
• To receive calls from donors and respond accordingly.
• To ensure timely and accurate responses to donor queries or outbound campaigns.
• To fulfil any follow-up donor care requirements as a result of donor communication.
• To ensure accurate recording of information on the donor database and the call database.
• To consistently apply the coaching and training delivered.
• To represent Barnardos in a professional manner at all times, this will include speaking to members of the public in accordance with your training, to speak with them in a mannerly fashion and to be polite and courteous at all times while carrying out all functions of your role.
• To deliver weekly reports on calls made, conversions achieved, targets met etc
• To carry out other administration duties as required.
• Escalate issues or complaints in a professional manner.

Requirements of all Barnardos staff

• Commitment to the purpose of Barnardos and to work within the values, policies and procedures of the organisation and in the context of current legislation and regulations
• To participate in regular supervision with your line manager
• To actively participate in team and staff meetings and service reviews/ evaluations and to contribute to the development of policy and practice with your area of work and within Barnardos as a whole
• To report any area of concern to your line manager in a timely manner
• To show reasonable flexibility in relation to hours of attendance to meet the needs of the work. Work during unsocial hours may be required.
• Have a flexible approach to the work in response to organisational change, development and review of best practice.
• Participate in and engage with a performance management programme.
• Identify training needs with your line manager and participate in training opportunities appropriate to the role
• To be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your line manager or local Health & Safety Officer.
• To be vigilant to any concerns regarding the protection and welfare of children and to bring them to the attention of the Barnardos Designated Person in a timely manner, in keeping with the Barnardos Child Protection policies.
• To participate in the efficient flow of information within the organisation by sharing and seeking information as appropriate
• To undertake other duties as may be requested by the line manager from time to time
• To undertake your work in a manner that is friendly, flexible and informal.

 

Note: This Job Description will be reviewed and updated in line with the needs of the work.

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Person Specification

Personal Attributes

• Excellent interpersonal and communication skills.
• Resilient and self-motivated to a high degree.
• Willing to adopt a flexible approach to work and working hours, including willingness to undertake evening and weekend work.
• Ability to communicate complex topics in an accessible and engaging manner aimed at different audiences.
• Ability to speak and write fluent English.
• Good team player as well as capable of working on own initiative.
• Ability to establish positive working relationships with colleagues.
• Excellent attention to detail.

Experience

• Minimum of 2 year’s outbound telemarketing/sales/customer services/donor care experience required.
• Experience in Fundraising an advantage.          
• Experience of using Excel, Access and customer database/CRM data entry experience an advantage.

The postholder is initially assigned to work in the National Office, Dublin 8 but may be required in the future to work in other locations in the Dublin area in line with organisational needs.

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