Dealing with Difficult Calls in Early Learning and Care

This training seeks to provide participants with a space to explore a range of caller presentations; the factors that shape an individual’s reaction to stress and effective strategies to use when taking difficult calls.

The training is suitable for those providing support to or working in early learning and care, as a child minder or early years educator, who take calls from parents/ guardians as part of their role.

Following the workshop participants will be able to:

• Identify what kind of calls are most challenging
• Explore why a caller may present in a challenging manner
• Recognise core practice to use when dealing with difficult calls
• Practice key skills and strategies for dealing with difficult calls
• List what skills and resources are available to staff (both within themselves and within their organisation) in responding to difficult calls

This training webinar will utilise presentation and a range of interactive methodologies including call scenarios and breakout rooms.

Participants who complete the training webinar will receive an Attendance Certificate.

Trainer: Caroline McDonnell

Once you book your place, Barnardos Training team will send you a link to the webinar.
Please use a laptop/tablet if possible so that you can see the presentation easily.